Terms and Conditions
The following General Terms and Conditions of Sale strictly apply to all product sales made by the online store aceitunaselcortijo.com.
Any order placed on the online store aceitunaselcortijo.com necessarily implies, as an essential, determining, and indispensable condition, the Customer’s acceptance without reservation of the General Terms and Conditions of Sale of the online store aceitunaselcortijo.com in force on the day the corresponding order is placed.
In addition, the Customer acknowledges that the acceptance of these conditions will imply their application to the order to which they refer, as well as to any subsequent orders, except in cases where new conditions are brought to their knowledge by the online store aceitunaselcortijo.com.
The fact that the online store aceitunaselcortijo.com does not appeal to any of these conditions at a given time cannot be interpreted or deemed as a waiver of the right to appeal to them in the future or in the past.
The interpretation and performance of the conditions, as well as all acts that are a consequence thereof, shall be subject to Spanish law, unless there are public order provisions to the contrary.
Identities of the parties
On one hand, Aceitunas El Cortijo (owner of the website http://www.aceitunaselcortijo.com), as the provider of the products contracted by the consumer and/or user, with its registered address at Calle Churruca 11 / 03350 Cox Alicante Spain. Contact email address: contacto@aceitunaselcortijo.com and phone number: +34 619 30 94 96.
On the other hand, the user, registered on the website and whose purpose is to be a consumer and/or user of it and/or to hire the products or services of Aceitunas El Cortijo. The consumer and/or user is responsible for the data provided to Aceitunas El Cortijo and, therefore, is liable for the accuracy of the data provided on this website.
Prices
The prices published on the online store aceitunaselcortijo.com are in Euros. All prices include VAT applicable on the day of the order, any change in the VAT rate will be automatically applied to the prices of the products for sale on the online store aceitunaselcortijo.com.
Offers on products for sale on the online store aceitunaselcortijo.com will be shown in the “Offers” section or will be indicated on the product page and, unless otherwise indicated, will be valid while they are displayed on the screen.
Discount vouchers will have a validity period and special conditions for their use. Please check the specifications of each voucher before using it.
The Object of the Contract
The purpose of this contract is to regulate the relationship between aceitunaselcortijo.com and the consumer and/or user at the time when the latter gives their consent during the contracting process by accepting the corresponding checkbox. (Checkbox that, prior to its acceptance, will inform about these general conditions, legal notice, and privacy policy of this website).
The contractual sales relationship will involve the delivery of a product in exchange for a determined price on the website.
Payment methods
When placing an order, the customer may freely choose to pay for their purchases made on the online store aceitunas el cortijo by: Bank transfer: To make the payment by this method, the buyer must make a bank transfer (indicating the order reference in the concept) within a maximum period of 3 business days from the order date. The company reserves the right to cancel the order if confirmation of the transfer has not been received after this period. The bank account will be displayed to the customer at the time they choose this payment method.
PayPal: To pay for their purchases through this system, the consumer and/or user must have a PayPal account. For more information, visit www.paypal.es.
By credit or debit card through the virtual POS. In this payment method, the buyer must provide their card number, expiration date and CVV number. In this case, their data will be encrypted and sent under a secure server to the bank’s virtual POS. This process does not provide the card number to aceitunaselcortijo.com.
Product
The offers presented by the online store aceitunaselcortijo.com are valid within the limit of available stock and the dates established for such offer.
The online store aceitunaselcortijo.com reserves the right to modify the range of products based on the difficulties imposed by its suppliers.
In case the selected product is not available in stock, the user may provide their email on the product page so that the entity may contact the user once the product becomes available through email.
About purchase¡
POLÍTICA DE ENVÍOS Y DEVOLUCIONES
Delivery Times
The delivery time varies from 1 to 3 working days depending on the day of the week the purchase was made, as deliveries are only made from Monday to Friday. All our items are shipped via express courier.
Orders are prepared as soon as payment has been confirmed and within the following schedule:
Monday to Friday from 9:00 a.m. to 4:00 p.m. Orders received outside of these hours will be prepared on the next working day. No shipments are made on Saturdays, Sundays, or holidays.
Shipping Costs
- The purchased products will be delivered to the address indicated in the order.
- Purchase receipts will be sent to the email address provided by the customer in their registration on the online store aceitunaselcortijo.com and can also be consulted in the customer’s registration account created on the online store aceitunaselcortijo.com.
- There will be no dispatch or delivery of orders on Saturdays, Sundays, or holidays.
- Delivery will be made punctually under the responsibility of the carrier.
- An order is considered delivered at the moment the carrier delivers the package or packages to the customer, and the customer signs the delivery receipt document. It is the customer’s responsibility to check the condition of the merchandise upon receipt and indicate any anomalies on the delivery receipt.
- The shipping price varies depending on the destination. For orders over €50, shipping is free in the peninsula.
Less than €50 National Peninsula €12.99 SEUR FRIO
More than €50 National Peninsula Free SEUR FRIO
Other Areas:
Less than €100 National Balearic Islands €19.99 SEUR 24 STANDARD
More than €100 National Balearic Islands Free SEUR 24 STANDARD
Less than €100 International €19.99 CLASSIC PREDICT CROSSBORDER
More than €100 International Free CLASSIC PREDICT CROSSBORDER
Claims for Undelivered Orders
The consumer and/or user, after receiving an email that their order has been shipped, if after a reasonable period they have not received the product, can contact aceitunaselcortijo.com through the telephone +34 690 20 24 42 (also WhatsApp) from the WEB PAGE, using the contact form or by email: contacto@aceitunaselcortijo.com to clarify the cause of the delay.
Once the claim has been received, aceitunaselcortijo.com will contact the consumer and/or user in order to explain what happened and reach an agreement on the matter.
In the event that aceitunaselcortijo.com does not have availability of the contracted goods, the consumer and/or user will be informed of that unavailability and will receive from aceitunaselcortijo.com the amounts paid as soon as possible.
Cancellations
If, once the purchase has been made, an order that has not yet been dispatched is to be cancelled, it can be done so, provided that it is indicated by means of the contact form established for this purpose in the “contacts” section or in writing to the email address contacto@aceitunaselcortijo.com, the customer service form, or by phone to the number +34 690 20 24 42, indicating the order number to be cancelled.
Return Policy
The consumer and/or user will have a period of 14 natural days from the date of receipt of the product to return it without having to indicate the reason and without incurring any cost except for the shipping costs, which will be borne by the consumer and/or user.
The following exceptions (among others) are established in the exercise of the right of withdrawal and are expressly included in the Law on consumers and users, which are:
- c) The supply of goods made to the consumer’s and/or user’s specifications or clearly personalized.
- d) The supply of goods that may deteriorate or expire quickly.
- e) The supply of sealed goods which are not suitable for return due to reasons of health or hygiene and which have been unsealed after delivery.
- f) The supply of goods which, after delivery and taking into account their nature, have been inseparably mixed with other goods.
The refund will be made using the same payment method that the user used for the purchase.
The returned product must be in the same condition as it was received, i.e. in perfect condition and of course, it cannot be damaged, hit or have clear evidence of use that prevents the sale of the same product again. To send it back, it must be packaged appropriately to protect it during transit.
Procedure:
Allergies and food intolerances
If you are allergic, celiac, hypertensive, diabetic or have any other pathology related to food intolerance, please contact us via email at contacto@aceitunaselcortijo.com and we will be happy to clarify any doubts you may have.
It is the customer’s responsibility to ensure that the products they purchase from Aceitunas El Cortijo (which undergo all the relevant health tests and inspections) do not cause them any problems due to any type of food incompatibility. The company is not responsible for any eventualities or health problems caused by our products in such cases.
Contact
At any time you wish, you can contact us to request further information or to have your doubts resolved.
The parties submit, at their choice, for the resolution of conflicts and with waiver of any other jurisdiction, to the courts and tribunals of the user’s domicile.
Aceitunaselcortijo.com will not be responsible for any damages that the product may suffer during transport and/or once it has reached its destination.
