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Terms and Conditions

The following general conditions of sale strictly apply to all sales of products made by the online store aceitunaselcortijo.com.

Any order made to the online store aceitunaselcortijo.com necessarily implies as an essential, determining and indispensable condition, the acceptance without reservations by the Client of the General Conditions of Sale of the online store aceitunaselcortijo.com valid on the day in which the corresponding order is placed.

Besides, the Client acknowledges that the acceptance of these conditions will imply the application of these to the order they refer to, as well as to any subsequent order, except for those cases in which new conditions are brought to their attention by the online store aceitunaselcortijo.com. The fact that the online store aceitunaselcortijo.com does not resort at any given time to any of these conditions cannot be interpreted, nor it will be equivalent to waiving resorting to them in the future or the past.

The interpretation and execution of these terms, just like every act that is a consequence of them, will be subject to Spanish law, unless there are public order provisions contraries to this.

IDENTITIES OF THE PARTIES

On the one hand, Aceitunas El Cortijo (owner of the website http://www.aceitunaselcortijo.com) as a provider of the contracted products by the consumer and/or products, with social domicile in 11 Churruca Street/ 03350 Cox Alicante España. Contact address contacto@aceitunaselcortijo.com and the telephone +34 619 30 94 96.
On the other hand, the user registered on the website and which purpose is to be a consumer and/or user of the same and/or contract the products or services of aceitunaselcortijo.com. The consumer and/or user is responsible for the data they provide to aceitunaselcortijo.com. Therefore, is responsible for the veracity of the data they provide on this website.

PRICES

The prices published on the online store aceitunaselcortijo.com are in Euros. All prices include VAT applicable on the day the order was placed, any change in the VAT rate will be automatically applied to the prices of the products being sold at the online store aceitunaselcortijo.com.

Sales for products on sale on the online store aceitunaselcortijo.com will be displayed on the «Sales» section or will be indicated on the product sheet and, if not indicated otherwise, will be valid as long as they’re shown on screen.

The discount vouchers will have validity and special terms for their use. Check the specifications of each voucher before using it.

OBJECT OF THE CONTRACT (DESCRIPTION OF PRODUCTS AND SERVICES)

The purpose of this contract is to regulate the existent relationship between aceitunaselcortijo.com and the consumer and/or user at the moment in which the latter gives consent during the contracting process bu accepting the corresponding box. (Box that, before its acceptance, will inform about these general conditions, the legal notice and privacy policy of this website).

PAYMENT METHODS

When formulating the order, the customer can freely choose to pay their purchase made in the online store aceitunaselcortijo.com by Bank transfers: The buyer must do a bank transfer (determining the order reference in the payment concept) within a period of 3 working days since the placing of the order. The company reserves its right to cancel the order in case of not receiving the transfer confirmation in said period of time. The bank account will be shown to the customer at the moment in which they choose this payment method.

PayPal: For the consumer and/or user to pay through this payment system, they must have a PayPal account. For more information go to www.paypal.es.

Credit or debit card through virtual POS: Through this payment method, the buyer will have to provide their card number, expiration date and CVV number. In this case, your data will be cyphered and sent under a safe server to the bank’s virtual POS. This process does not provide your card number to aceitunaselcortijo.com.

PRODUCT

The offers presented by the online store aceitunaselcortijo.com are valid within the limits of available stocks and the dates established for said offer.

The online store aceitunaselcortijo.com reserves the right to modify the assortment of products depending on the difficulties imposed by its suppliers.

If the selected product is not in stock the user can provide their email on the product page so the entity can contact the user via email once the product becomes available.

ABOUT THE PURCHASE

SHIPPING AND RETURNS POLICY

Deivery Times

The delivery time varies from 1 to 3 working days depending on the day of the week that the purchase has been made since deliveries are only made from Mondays to Fridays.

All of our articles are sent by express courier.

The orders are prepared one the payment has been confirmed and in the following schedule:

Monday to Friday from 9:00 to 16:00 h. The orders received outside this schedule will be prepared on the next working day. Shippings are not made on Saturdays, Sundays or Holidays.

Shipping Costs

The acquired products will be delivered to the address indicated in the order.

The purchase tickets will be sent to the email address provided by the customer during the registration in the online store: aceitunaselcortijo.com and they can also be viewed in the account made by the customer in the online store: aceitunaselcortijo.com

On Saturdays, Sundays and Holidays there will be no dispatch and delivery of any orders.

The delivery will be made on time under the responsibility of the carrier.

An order is considered delivered once the carrier delivers the package, or packages and the customer signs the delivery receipt document. It is up to the customer to verify the status of the merchandise upon receipt and indicate all anomalies on the delivery receipt.

The shipping cost is reflected in the following table:

If the purchase amount is less than 50€, the shipping cost will be borne by the customer.

If the purchase amount is over 50€, shipment will be free to Peninsular Spain and Portugal.

Claims for undelivered orders

The consumer and/or user, upon receiving an email notifying that their order has been sent, if after a reasonable period of time they do not receive the product, they can contact  aceitunaselcortijo.com by phone +34 690 20 24 42 (also WhatsApp) via Website by the contact form or by email: contacto@aceitunaselcortijo.com to clarify the cause of the delay.

Once the claim is obtained, aceitunaselcortijo.com will contact the consumer and/or user to explain what happened and reach an agreement.

In the last case that aceitunaselcortijo.com has no availability on the contracted good, the consumer and/or user will be notified of this lack of availability and will receive the amounts paid by aceitunaselcortijo.com in the shortest time possible.

Cancellations

If once the purchase is made you wish to cancel an order that hasn’t been dispatched yet, it can be done as long as you indicate it through the contact form established for this purpose in the “Contact” section or through the email address contacto@aceitunaselcortijo.com, customer’s service form or else by phone +34 690 20 24 42  indicating the order number that you wish to cancel.

Returns Policy

The consumer and/or user will have a period of 14 calendar days from the date of receipt of the product to return it without indicating the reason and without incurring in any costs except the shipment-related costs that will be assumed by the consumer and/or user.

The following exceptions are established (among others) in the exercise of the right of withdrawal that is expressly included in the Law on consumers and users, which are:

c) The supply of goods made according to the consumer and/or user’s specifications or clearly personalized.

d) The supply of goods that can deteriorate or expire quickly.

e) The supply of sealed goods that are not suitable to be returned for health protection or hygiene reasons and that have been unsealed after delivery.

f) The supply of goods that after delivery, and taking into account their nature, have been inseparable mixed with other goods.

The returned product must be in the same condition in which it was received, that is, in perfect condition and of course, it can’t be damaged, beaten or with reliable evidence of use that prevents the sale of the same product again. To ship it, it must be done in an appropriate packaging that can protect it during the journey.

Procedure

To exercise their right of withdrawal, the consumer and/or user has a period of 14 calendar days. To do this, they will fill in the form established for this purpose in the “Contact” section on the website or make another type of unequivocal statement in which they indicate their decision to withdraw from the sales contract.

Either by one means or another, your communication must contain the following data:

Your identification data: Full name and address.

Order number that appears on the invoice that has been sent to you along with the purchased asset.

Description of the purchased asset.

Your willingness to withdraw from the sales contract.

Date of communication.

If you send your request via a non-electronic means (for example, postal mail) it must be signed.

From the moment you communicate your decision to withdraw from the contract, the consumer and/or user has 14 calendar days to return to aceitunaselcortijo.com the acquired asset in perfect condition next to a copy of the purchase bill.

aceitunaselcortijo.com will communicate to the consumer and/or with no delays via email the receipt confirmation from said withdrawal, with the shipment instructions for the consumer and/or user. Once the product is received or the consumer and/or user has presented proof of the return of the asset, aceitunaselcortijo.com will proceed to refund with no delays the amounts given by the consumer and/or user.

USER REGISTRATION

To browse through the shop and add products to the cart, registration is not needed. However, to carry out the purchase you must register as a user. We will request your personal data to generate your customer’s file, such data will be protected under the provisions of Law 15/1999, of December 13th, on the Protection of Personal Data.

PURCHASE PROCESS

To shop in the online store aceitunaselcortijo.com you need to be a registered user and be over the age of 18.

Add all the products you wish to the shopping cart, then to carry out the purchase click on «Confirm». We will request the shipment address and the customer’s address (the same address can be used for both).

Next, you must choose the type of shipment, such fees are calculated according to the delivery address you give, the total weight of the package and the duration of shipment (express or ordinary).

Finally, you must choose a payment method, whether it’s via bank transfer, PayPal or with debit or credit cards.

GUARANTEES

The repair and substitution will be free of charge for the user. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipment costs, as well as the costs related to labour and materials.

It is the customer’s obligation to deliver the defective merchandise by their means to be able to process the guarantee, once it has been received and approved, aceitunaselcortijo.com will proceed to replace the product by sending it to the customer freight prepaid, without costing the customer any additional expense.

The seller is liable for lack of conformity that appears in a period of two years since the delivery. The consumer and user must inform the seller about the lack of conformity within a period of two months since they became aware of it.

ALLERGIES AND FOOD INCOMPATIBILITIES

If you are allergic, celiac, hypertensive, diabetic or suffer any other pathology related to food intolerance, contact us through email contacto@aceitunaselcortijo.com and we will gladly clarify all your doubts.

It is the customer’s responsibility to make sure the products they acquire from Aceitunas El Cortijo (which pass all the pertinent tests and sanitary reviews), won’t cause them any problems due to suffering from any type of alimentary incompatibility. The company is not responsible for any eventuality or health problem caused by our products in these cases.

CONTACT

In any moment you wish you can contact us to request more information or solve your questions.

The parties submit, by their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user’s domicile.

The business aceitunaselcortijo.com will not be responsible for any damage that the product may suffer during transportation and/or once it arrives at its destination.

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